Frequently Asked Questions

Please call the number provided on the ‘We Called’ card to reschedule delivery or arrange collection from your local depot.

Yes, if you’ve received a ‘We Called’ card, you can collect your parcel. Before visiting, contact the depot to confirm your item has returned and to check operating hours. Bring the card and a valid ID (e.g., driving license or utility bill) matching the delivery address.

For security reasons, we require sender authorisation to redirect parcels. If you need a change, please contact the sender to grant us permission for redirection.

You can track your parcel by registering on our website to access the customer area. Alternatively, for single consignments, use the ‘Track Your Parcel’ feature on our partner’s website. Note: Only senders can utilise these tracking services.

Registered users can log into the customer area to view PODs. For single consignments, use the ‘Track Your Parcel’ feature on our partner’s website. If you encounter issues, please contact your local depot.

We offer next working day delivery to most UK Locations. Deliveries are usually completed between 8am and 5pm. We offer a timed deliver service however these times are dependent upon carrier.

Reach out to your local depot or open an account online.

After opening an account, your local depot will guide you through using our online booking service.

Yes, certain items are restricted. Please refer to our partner’s website for a detailed list of prohibited items.

Our Terms and Conditions of carriage are available on our website.