Privacy Policy

1. Who We Are

Pro-Despatch Ltd
Company Number: 15205058
The Old Smithy, Dam Lane, Rixton, WA3 6LB
Email: accounts@pro-despatch.co.uk
Phone: 01925 359 555

We are a courier and logistics company specialising in same-day, next-day, and dedicated delivery services.

2. What Data We Collect

We may collect and process the following types of personal information:
• Identification details: Name, company name, job title
• Contact details: Address, email address, phone number
• Delivery information: Consignee details, delivery addresses, tracking information
• Payment details: Invoices and transaction history (note: we do not store payment card information)
• Website usage: IP addresses, browser type, cookies (see our [Cookie Policy])

3. How We Use Your Information

We use your data to:
• Process and manage deliveries and logistics services
• Communicate with you regarding your orders or enquiries
• Send invoices, receipts, and relevant account documentation
• Improve our services and customer experience
• Comply with legal and regulatory obligations

4. Lawful Basis for Processing

We process personal data under the following lawful bases:
• Contract: To fulfil our agreement with you (e.g. completing deliveries)
• Legal obligation: To meet regulatory requirements
• Legitimate interest: To improve services and ensure business continuity
• Consent: Where you have explicitly agreed (e.g. marketing communications)

5. Sharing Your Data

We may share your personal information with:
• Delivery partners, subcontractors, and couriers involved in fulfilling your services
• IT service providers that host our systems
• Legal or regulatory authorities if required by law
We never sell your data to third parties.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

7. Data Retention

We retain your personal data only as long as necessary:
• For the purposes we collected it for
• To comply with legal, tax, and accounting obligations
Typically, this is for up to 7 years after the completion of our services unless required longer for legal reasons.

8. Your Rights

You have the right to:
• Access the personal data we hold about you
• Correct or update inaccurate information
• Request deletion of your data (where legally permissible)
• Object to or restrict processing
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at accounts@pro-despatch.co.uk.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

10. Contact Us

If you have any questions or concerns about this policy or how your data is handled, please contact:
Email: accounts@pro-despatch.co.uk
Phone: 01925 359 555
Address: The Old Smithy, Dam Lane, Rixton, WA3 6LB